Job functions:

• Must be Able to Speak Arabic & English

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Resolve customer complaints via phone, email.

• Read from scripts

• Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Proven customer support experience

• Strong phone contact handling skills and active listening

• Familiar with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively