Spectrum solution WLL, founded in 2018, is the 100% Qatari shareholder. The company has a limited liability, fully set up and specialized in rendering IT solutions and services. The services provided by us are extensively dedicated to the IT/Telecom sector.

QATAR

974 4036 3155

Give us a call

info@spectrum.qa

24/7 online support

Office 401, 4th floor H & A Building, Qatar info@spectrum.qa +974 4001 1060

Customer Service Representative

  • 1 to 5 Yrs
  • Posted on 3rd, Feb 2020
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Job functions:

 

  • Must be Able to Speak Arabic & English

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Resolve customer complaints via phone, email.

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience

  • Strong phone contact handling skills and active listening

  • Familiar with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

Key Skills
  • Customer Service
  • Documentation Skills
  • Computer Skills
  • Phone Skills